# Splice Internet - Complete Information

> Splice Internet (Splice Internet Pty Ltd, ABN 83 682 918 083) is a regional Australian Internet Service Provider delivering fibre-to-the-premises (FTTP) broadband to Gippsland, Victoria. We are a locally-owned and operated company focused on bringing fast, reliable internet to regional Australia.

## Company Information

- **Website:** https://splice.au
- **Phone:** 1800 775 423 (1800 SPLICE)
- **Email:** support@splice.au
- **Payment Assistance:** assistance@splice.au
- **Complaints:** complaintresolution@splice.au
- **Service Area:** Gippsland, Victoria, Australia
- **Support Hours:** Monday-Friday 9:30am-12:00pm, 1:00pm-6:00pm Melbourne Time (excluding public holidays)
- **Legal Entity:** Splice Internet Pty Ltd
- **ABN:** 83 682 918 083
- **Address:** PO Box 280, Morwell, Victoria, Australia

## Internet Plans - Full Details

All plans include unlimited data, no lock-in contracts, and FTTP (Fibre to the Premises) technology.

### Basic Value - $79/month
- Download: 50 Mbps
- Upload: 20 Mbps
- Typical Evening Speed: 50 Mbps
- Best for: Light browsing, email, social media

### Essential Scrolling - $89/month
- Download: 100 Mbps
- Upload: 20 Mbps
- Typical Evening Speed: 100 Mbps
- Best for: Streaming HD video, working from home

### Everyday Streamers - $99/month
- Download: 500 Mbps
- Upload: 500 Mbps (symmetrical)
- Typical Evening Speed: 500 Mbps
- Best for: 4K streaming, gaming, multiple users

### Family Fast - $119/month
- Download: 1000 Mbps (1 Gbps)
- Upload: 1000 Mbps (symmetrical)
- Typical Evening Speed: 1000 Mbps
- Best for: Large households, content creators, heavy users

### Maxxed Out - $179/month
- Download: 2500 Mbps (2.5 Gbps)
- Upload: 2500 Mbps (symmetrical)
- Typical Evening Speed: 2500 Mbps
- Best for: Power users, home offices, future-proofing

## Hardware

### Nokia ONT (Optical Network Terminal)
- Included with all services
- Converts fibre optic signal to ethernet
- Required for fibre connection

### Beacon Wi-Fi Extender
- Extends Wi-Fi coverage throughout your home
- Price: $5/month or $99 upfront purchase
- Recommended for larger homes

## Static IP Add-on

- **Default networking:** All services use CGNAT (Carrier-Grade NAT) by default. This is fine for typical use — browsing, streaming, gaming, video calls.
- **Static IP add-on:** Available on any plan for **$5/month**. Useful for hosting servers, VPN endpoints, remote access to security cameras/NAS devices, or any service requiring a dedicated, unchanging public IP.
- **Maxxed Out plan ($179/month, 2500 Mbps):** Static IP **included at no extra cost**.
- **How to request:** Mention at signup or contact support to add it to an existing service.

## Key Features & Benefits

1. **Symmetrical Speeds** - Upload as fast as you download on 500 Mbps+ plans
2. **No Lock-in Contracts** - Month-to-month flexibility
3. **Unlimited Data** - No data caps or throttling
4. **Local Support** - Gippsland-based team in Morwell
5. **FTTP Technology** - Fibre directly to your home for maximum reliability
6. **$0 Standard Installation** - During promotional periods

## Frequently Asked Questions

### What speeds can I expect?
Splice delivers the speeds you pay for. Our FTTP network provides consistent speeds even during peak hours. Actual speeds depend on your plan, equipment, and in-home setup.

### Where does Splice provide service?
Splice currently serves the Gippsland region in Victoria, Australia. Use the address checker at splice.au to confirm availability at your property.

### How long does installation take?
Standard installations are typically completed within 2-4 weeks of order confirmation, depending on location and infrastructure requirements.

### Are there any lock-in contracts?
No. All Splice plans are month-to-month with no lock-in contracts. You can upgrade, downgrade, or cancel at any time.

### What's included in the installation?
Standard installation includes running fibre to your home, installing the Nokia ONT, and basic setup. The $0 installation offer applies during promotional periods.

### How do I get support?
- Phone: 1800 775 423 (Mon-Fri 9:30am-12pm, 1pm-6pm Melbourne Time)
- Email: support@splice.au
- Live Chat: Available on splice.au during business hours
- Help Center: https://splice.au/help

### What if I need payment assistance?
Splice offers payment assistance for customers experiencing financial hardship. Contact assistance@splice.au or call 1800 775 423 to discuss options.

### How do I make a complaint?
Contact complaintresolution@splice.au or call 1800 775 423. Our complaints handling process is free and follows ACMA guidelines.

## Legal & Compliance Documents

- [Standard Form of Agreement](https://splice.au/legal/standard-form-of-agreement)
- [Critical Information Summary](https://splice.au/legal/critical-information-summary/rfc)
- [Acceptable Use Policy](https://splice.au/legal/acceptable-use-policy)
- [Privacy & Credit Reporting Policy](https://splice.au/legal/privacy-credit-reporting-policy)
- [Payments Assistance Policy](https://splice.au/legal/payments-assistance-policy)
- [Complaints Handling Process](https://splice.au/legal/complaints-handling-process)
- [Major Outage Policy](https://splice.au/legal/major-outage-policy)
- [Domestic Violence Support](https://splice.au/legal/domestic-violence-support)
- [Authenticating Identity](https://splice.au/legal/authenticating-identity)

## All Pages

### Main Site
- [Home](https://splice.au/)
- [Internet Plans](https://splice.au/internet-plans)
- [Why Splice](https://splice.au/why-splice)
- [Contact](https://splice.au/contact)
- [Outages](https://splice.au/outages)
- [Help Centre](https://splice.au/help)
- [Legal](https://splice.au/legal)

## About Gippsland

Gippsland is a rural region in southeastern Victoria, Australia. Splice Internet was founded to address the lack of reliable, high-speed internet options in regional areas, providing metro-quality fibre connectivity to rural communities.